Terms and condition

Terms and Conditions


These terms and conditions outline the rules and regulations for the use of Coursemonkey's Website, located at https://coursemonkey.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use CourseMonkey if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "Trainer", "Learner", "Student", "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Support Team", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Training provider, Learner and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Product & Service - Descriptions

We describe our products and services as below:


Class Room Training OR Face-2-Face Training - Learners are required to attend at a location where a trainer delivers the training

Online Training - Learners are required to attend training program remotely at per convenient where a trainer delivers the training remotely using internet and communication tools.

eLearning - Learner can purchase a pre-recorded training program online, access and complete the course without interactions from the trainer.

Blended Learning - A course that is delivered using a combination of all learning delivery methods including Classroom, online and e-Learning

Customised Training Services - Any combination of the above services, Full course or only specific topics or Lessons that are specifically created for based on your own requirements

License of Use

Unless otherwise stated, Coursemonkey and/or its licensors own the intellectual property rights for all material on CourseMonkey. All intellectual property rights are reserved. You may access this from CourseMonkey for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from CourseMonkey
  • Sell, rent or sub-license material from CourseMonkey
  • Reproduce, duplicate or copy material from CourseMonkey
  • Redistribute content from CourseMonkey

  • Reviews & Opinions

    This Agreement shall begin on the date start of using our website, Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Coursemonkey does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Coursemonkey,its users and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Coursemonkey shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

    Coursemonkey reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

    You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  • You hereby grant Coursemonkey a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

    Hyperlinking to our Content

    The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Our training Partners;
  • We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Coursemonkey; and (d) the link is in the context of general resource information.

    Intellectual Property and Copyright

    You acknowledge that the course you enrolled into contains content that is protected by copyright, trademark or our other proprietary rights. In addition, the course contains information, software and other content provided by third parties that is protected by copyright, trademark or other proprietary rights. Use of third party logos, trademarks are solely by the training provider and CourseMonkey is not responsible for any use of trademarks, copyright materials and third-party copyright issues. We take claims of copyright infringement seriously. If you believe any materials accessible on or from this Website infringe your bonafide copyright, please contact us.

    You can use content of our wesbite, provided that you:

  • Only utilise the content for your own personal, non-commercial use
  • Do not modify, publish, transmit, reproduce, create derivative works from, distribute, or in any way exploit any of the content provided to you.
  • Use of Coursemonkey's logo or other artwork will not be allowed without prior written approval from us.

  • Trial Period:

    The learner can decide to continue or discontinue the course within the Trial period and the learner have option to request for alternative trainer or change of course or refund. Any discontinue request beyond Trial period will not be processed. Any discontinuity decision must be initiated and notified to support team through written communication, if no communication at the end of Trial period will be considered as acceptance to continue the class. The trainer or course provider will not be paid if the learner decides to discontinue the class within Trial period. The course provider may choose not to provide Trial period, the learner must be careful while enrol such courses.

    By default - the following are Trial period until unless it was agreed in different terms in your agreement.

  • 30 minutes of Trial period for all e-Learning courses;
  • 1 hour of Trial period for courses which has less than 10 learning hours;
  • 2 hours of Trial period for courses which has more than 10 learning hours;

  • Last Minute Class Cancellation
    We understand that due to unavoidable circumstances, the trainer or Learner may require to cancel the class at the last Minute of the scheduled or Planned Class hour. The term “Last Minute Class Cancellation” here in refers as the request made before 5 minutes prior to start time of the class but not prior to 12 hours of START TIME of the scheduled class. The request has to be made to the officially agreed communication channel. The number of permitted last minute cancellation will be defined in MOU document and if not, by default it will be once in every 10 hours of the completed training hours. This applicable to all the training programs which involves trainer and learner interactions via any mode of training.
    Absenteeism

    Absenteeism referred here is not participating in the training program without prior notification. We strictly, do not entertain this practice. however, we understand that emergency may occur to anyone such scenarios reporting might be difficult. By default, we allow one absenteeism which is not more than 3 consecutive classes. Anything beyond may lead to termination of training program, no refund of fees paid, changes to class timings, trainer, course content and course fees. If the trainer is absentee, no payout will be made and the learner entitled to claim 5% of course fee as compensation for every occurrence of trainer’s absenteeism. It’s responsibility of trainer/learner to report the absenteeism in the communication channel to make any claims. This is applicable for the all the training programs which involves the trainer and learner interactions either face-2-face or online classes.

    Planned Class Breaks

    Planned Class breaks should be mutually agreed by the learner and trainer before 24 hours of starting next training session. This agreement should be reported at communication channel and must be acknowledged. Maximum of number of times and applicable days for each occurrence should be discussed and agreed at the time of course enrolment. Any deviation will be considered as absenteeism and all rules of absenteeism and compensations will be applied. This is applicable for the all the training programs which involves the trainer and learner interactions either face-2-face or online classes.

    Course Fees

    Course fees and training content may vary from one trainer to another for the same course based on the expertise of the trainer. All the course fees are fixed by the trainer and can be negotiated. The applicable Goods and Service Tax (GST), payment process charges or any other country specific taxes will be added additional. Course Fees must be paid before starting classes as agreed in Phases. For multiple Phase options, payments must be made within 24 hours before starting the class and can’t be delayed more than 48 hours after successful completion of previous Phase. Delay in Phase payment may result in termination of training, changes in trainer, class timings and course content. Payment methods, modes needs to be discussed with the support team before making any payment. All payment made should be notified to support team via communication channel.

    Course Withdrawal & Refund

    The Learner may withdraw from a course at any time either it's face-to-face classes or online or e-Learning courses. No refund will be issued after Trial period or breach of agreed terms.

    Please note that refunds will not be provided where you have:

  • changed your mind;
  • found it cheaper somewhere else;
  • didn't attend the classes as per the agreed terms;
  • haven't made the payments as per the payment schedule;
  • decided you did not like the purchase;
  • have no use for it;
  • Connectivity issues beyond the agreed limits and time line;
  • Class breaks ( planned & Unplanned) beyond the agreed terms;
  • Misbehaviour with trainer / support team or misuse of the system;
  • Failed to notify any issues when occurred;
  • Unprofessional conduct.
  • Refunds will only be provided by CourseMonkey where:

  • a person has been unable to complete their course due to the unavailability of CourseMonkey’s online Learning services; and,
  • CourseMonkey, or training-provider, has failed to maintain services for continuously for more than 72 business hours.
  • CourseMonkey couldn’t arrange alternative trainer with 7 business days when the trainer breached the agreed terms.
  • Refunds will not be granted, where a person’s personal internet connection becomes unavailable, personal IT hardware is unable to meet the minimum requirements, or corporate internet access blocks access to our Learning services.

  • Professional Code of Conduct

    Trainer and Learner must always maintain and behave in professional manner with each other including support team at all the times. The Trainer or Learner is complete responsible for any misbehavior and result of such behaviors. Any reported or identified such unprofessional conduct will lead to termination of the training program, no course fee refunds, denial of training payouts, some case legal actions also will be initiated.

    Content Responsibility

    You understand that all information, data, text, sound, photographs, graphics, messages or other materials (collectively: ‘content’), whether publicly posted or privately transmitted, are the sole responsibility of the person from trainer or course provider or vendor, whom such content originated.You own the rights to your own content that you post during your enrolment. However, as a condition of your enrolment, you hereby grant to us the perpetual, non-exclusive, transferable, royalty free licence to edit, modify, copy, publish, distribute, and otherwise use any content that you post.

    If you find any content on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove such content but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

    Course Cancellation
  • Coursemonkey.com reserves the right to cancel, postpone or reschedule courses due to low enrolments or unforeseen circumstances. Should this occur, a full or partial refund and/or an opportunity to reschedule (without penalty) will be offered.
  • Coursemonkey.com reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.
  • Arriving late to a classroom or online course affects the learning outcomes of all students who attend the class. Coursemonkey.com reserves the right to refuse entry to students/trainers who arrive late to a course.
  • Cancellation requested 10 or more days prior to the commencement of the course: Full amount will held in credit for future use.
  • Change of date or trainer requested 10 or more days prior to the commencement of the course: Only 75% refunded as Credit which will be held in credit for future use.
  • Cancellation requested 5 to 10 days prior to the commencement of the course: Only 50% refunded which will be held in credit for future use.
  • Change of date requested 5 days prior to commencement of the course: Original payment retained by CourseMonkey.com, No refund or account credit will be provided.
  • Cancellation on day prior to course, no show on the day, arrive too late, withdrawal during the course: All monies forfeited.
  • Privacy Policy

    Please read our Privacy Policy

    Reservation of Rights

    We reserve the right to request that you remove all content, course material or links or any particular section of your content posted to our Website. We reserve the complete rights to deny access to our website without assigning any reason. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. As a site owner, we have exclusive and reserved rights to interrupt, modify, temporarily or permanently discontinue the website or any part/s thereof without any prior notice. We shall not be responsible at all for any harm or loss you may suffer as a result of such actions. CourseMonkey have reserved right to terminate or restrict your access for temporary or permanent period and to delete your user content without any prior notice if we believe to do so. The reasons behind such acts include any unlawful acts, breach of terms of use, privacy policy, other rules, etc. We shall not be responsible at all for any harm or damage caused to you due to such restrictions.

    Court Jurisdiction

    The information on the Website is intended only for use by residents of India. Other countries may have laws, regulatory requirements, or medical practices that differ from those in India. The Agreement and the resolution of any dispute related to the Agreement, the Website, or items you purchase through the Website, and any non-contractual obligations arising out of or in connection with these Terms of Use, shall be governed by and construed in accordance with the laws of India, without giving effect to any principles of conflicts of law. Any legal action or proceeding between Site Owner and you related to the Agreement shall be brought exclusively in a court of competent jurisdiction sitting in India, and you agree to submit to the personal and exclusive jurisdiction of such courts.

    Dispute

    With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of Chennai, Tamil Nadu, India, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in India, as applicable, without prejudice to the applicable law and all applicable provisions of this Section, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights and you consent to exclusive jurisdiction and venue in such courts.